Your Happiness Matters
At Instorya, your satisfaction & happiness is our priority.
Frequently asked questions
Where do we deliver?
Currently we deliver across the UAE region. In the future, we will be working on delivering to other countries.
How much is the delivery cost?
For all orders within the UAE, the delivery fee is 30 AED. For orders above 250 AED the delivery fee is FREE.
How long is the delivery?
Once your order is accepted, it will take maximum of 5-7 working days for the photo books reach at your doorstep.
How do we deliver?
At Instorya, we ensure that you recieve your photo books on time. We use a competent third party courier company to fulfill your order.
Delivery for Multiple Orders?
What if I have issues on the delivery?
You can request disputes or chargeback within 36 months. Please keep a proof of delivery
receipt signed and/ or received by you.
How do I place an order?
You can place your photo book order from our Instorya App (http://instorya.app.link/ArfLtHBkq9) which can be downloaded from your hand held device from iPhone App Store or Google Play Store.
How to create my Instorya Photobook?
How to order and send it as a gift?
You can place an order from our Instorya App and address the shipping to your love ones.
What if I’m not happy with my photo book?
At Instorya, your satisfaction is our priority. Should you aren’t happy with your photo book our customer service would be happy to assist you. You may send us an email at email@example.com or send us a WhatsApp at +971 58 579 7365 with the details of your order.
I'm worried about the image quality and sizing
Can I add foreign language caption?
Yes you can but due to the way captions are formatted when your Instorya go to print, we can only accommodate text written in a left-to-right format. Languages written in a right-to-left format (Arabic, for example), will be off-center and cut off when the final product is produced.
Can softcover Instorya have a title on the spine?
Due to their size, softcover Instorya must have at least 60 pages for the title/date to print on the spine. However, hardcover photo books are wider and therefore, we can print a title/date on the spine with 41 pages or more.
I need my Instorya Photo Boook fast! Can I place a rush on my order?
Yes you can! Upon placing your order just contact firstname.lastname@example.org or WhatsApp at +971 58 579 7365. Just be mindful that the hardcover photobook requires at least 48 hours for the binding to sturdy.
How to delete photos?
How to delete the whole draft photo book album?
What is Instorya Series?
Instorya Series are for multiple orders of photo books (minimum of 3) which can be delivered to you all in one time or monthly. You can also choose to pay it all at once or monthly.
Can I add an additional Source to my Instorya Series?
The short answer is: Yes!
How do I create an Instorya Series?
Instorya Series is a great way to easily document your memories! Our Series Books are 41 page volumes that are meant to be ongoing. You will choose a source such as Instagram, Facebook, or your Camera Roll. Once your select on this option, Instorya automatically pulls out your first 41 photos of each of your photo album from different photo source and it automatically lays out it for you!
How can I pay for my order?
You can pay your order by our two payment methods:
What is Simple Photo books?
Simple photo book is for single order of photo book.
What is Instorya Monthbooks
Instorya Monthbooks is a 12 month subscription based photo book.
When do I receive my Monthbook?
Your monthbook will be delivered on the same date of your first order every month. For example, you placed your order on 15 of the month, your monthbook will be deliverd to you every 15th of the month.
How can I subscribe to Instorya Monthbooks
You can subscibe to instorya Monthbooks placing your order at https://www.instorya.ae/product-page/instorya-monthbooks-photobook-subscription. Your subscription is subject for approval and will only start when you are approved and you have placed your first order.
When will I be charged?
Subscription is FREE. You will only be charged every placement of your order and the payment is cash on delivery.
How do I cancel my subscription?
You can send you cancellation rquest by email at email@example.com. You should send your interest of cancellation before 14 days of you order due date to avoid being invoiced the following month.
What if I forgot to place a new order the next month?
Our team will notify you to place your next monthbook order within 14 days of your order due date every month. Failure to place a new order for three consecutive months without cancellation request, your subscription will automatically cancelled and you will be billed for the 3 months.
What is the specs of Instorya Monthbooks
The specification of Instorya Monthbooks are the same specification of our simple photobooks, the only difference is the maximum pages for our monthbooks is fixed at 41 pages.
How to order Instorya Monthbooks?
Upon receiving the approval of subscription, downlaod Instorya app and order through Simple Photobook. Our team wil send you an email with a promo code to use on your first order. This promo code will reflect the Monthbook rate which you can use then on your checkout.
What is the difference of Instorya Monthbooks from other Instorya products?
Simple Photobook is for single orders.
Refund & Cancellation
What is the Refund Policy?
How can I file a Refund?
What if I want to Cancel my Order?
At Instorya, your happinness is our oriority. You can cancel your order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.