Your Happiness Matters

At Instorya, your satisfaction & happiness is our priority.  

Frequently asked questions

Delivery

Where do we deliver?

Currently we deliver across the UAE region. In the future, we will be working on delivering to other countries.



How much is the delivery cost?

For all orders within the UAE, the delivery fee is 30 AED. For orders above 250 AED the delivery fee is FREE.



How long is the delivery?

Once your order is accepted, it will take maximum of 5-7 working days for the photo books reach at your doorstep.



General Questions

How do I place an order?

You can place your photo book order from our Instorya App (http://instorya.app.link/ArfLtHBkq9) which can be downloaded from your hand held device from iPhone App Store or Google Play Store.



​How to create my Instorya Photobook?

From the Instorya App on your hand held device: 1. Sign into your Instorya account. 2. From your Home screen, tap the blue “+” sign at the bottom of your screen. 3. Tap " Create Photo Book" 4. You can choose between 6x6 or 8x8 then "Create Photo Book". 5. Choose a photo source from which to pull your pictures. 6. Tap the photos you’d like to have added. 7. Tap "Add" at the top of the screen and your photos will be placed into your new Custom Book! 8. Allow a minute or two for your photos to fully sync into your new Custom Instorya. ​ To add a unique title, tap on the setting button at the top of your screen. This will open your book’s settings where you can edit the spine title.



How to order and send it as a gift?

You can place an order from our Instorya App and address the shipping to your love ones.



What if I’m not happy with my photo book?

At Instorya, your satisfaction is our priority. Should you aren’t happy with your photo book our customer service would be happy to assist you. You may send us an email at uaeteam@instorya.ae or send us a WhatsApp at +971 58 579 7365 with the details of your order.



I'm worried about the image quality and sizing

Instorya never crops photos (other than the photos on the covers) unless the customer chooses to do so. The only reason photos in Instorya may appear square is if you post a square photo to Instagram. Similarly, photos uploaded from camera roll will print just how they are uploaded whether that be square, landscape or portrait. ​ If you want to see how your pictures will look in your Instorya, please view your book preview before placing an order. We will try to flag any photos where the resolution is too low and the print quality will be very poor. If you ever see anything that concerns you, please contact us at uaeteam@instorya.ae and we will make sure that your photos are going to print exactly the way you want them! ​ As a word of warning, Instagram only passes to us images of size 640x640 pixels. This is something we are trying to work with Instagram to improve as it is a very low pixel count and the resulting printed image quality will vary widely depending on how good the original image was.



Can I add foreign language caption?​

Yes you can but due to the way captions are formatted when your Instorya go to print, we can only accommodate text written in a left-to-right format. Languages written in a right-to-left format (Arabic, for example), will be off-center and cut off when the final product is produced.



Can softcover Instorya have a title on the spine?

Due to their size, softcover Instorya must have at least 60 pages for the title/date to print on the spine. However, hardcover photo books are wider and therefore, we can print a title/date on the spine with 41 pages or more.



I need my Instorya Photo Boook fast! Can I place a rush on my order?

Yes you can! Upon placing your order just contact uaeteam@instorya.ae or WhatsApp at +971 58 579 7365. Just be mindful that the hardcover photobook requires at least 48 hours for the binding to sturdy.



How to delete photos?

Sign in to your Instorya app on your hand-held device. - Tap on your Book - Tap on the photo that you wish to delete - On the upper right corner, tap on "More" - Seect "Delete Photo"



How to delete the whole  draft photo book album?

Sign in to your Instorya app on your hand-held device. - Tap on your Book - At the Book Summary page, tap on "Book Settings" - Tap on "Delete Book"



Instorya Series

What is Instorya Series?

Instorya Series are for multiple orders of photo books (minimum of 3) which can be delivered to you all in one time or monthly. You can also choose to pay it all at once or monthly.



Can I add an additional Source to my Instorya Series?

The short answer is: Yes! You can always go back to Photo Source to get more photos or click "Add more photos" from the layout dashboard.



How do I create an Instorya Series?

Instorya Series is a great way to easily document your memories! Our Series Books are 41 page volumes that are meant to be ongoing. You will choose a source such as Instagram, Facebook, or your Camera Roll. Once your select on this option, Instorya automatically pulls out your first 41 photos of each of your photo album from different photo source and it automatically lays out it for you! To create your Instorya Series, follow these simple steps: 1. Log in to your Instorya account from your Instorya app. 2. From your Home screen, tap the "Create" at the bottom of your screen. 3. Tap on "Instorya Series". 4. Choose your layout options then tap "Create Photo Book" 5. You can then choose the source from which you would like your photos pulled from. 6. Follow the prompts and watch your photos begin to automatically layout. 7. Once download is done, select which album you wish to confirm. 8. You can always edit each photo album before confirming.



Payment

How can I pay for my order?

Currently, you may choose to pay your order via Cash on Delivery. For cash on delivery, your order will not be delivered unless you have ready cash upon arrival of the courier.



Simple Photobook

What is Simple Photo books?

Simple photo book is for single order of photo book.



Instorya Monthbooks

What is Instorya Monthbooks

Instorya Monthbooks is a 12 month subscription based photo book.



When do I receive my Monthbook?

Your monthbook will be delivered on the same date of your first order every month. For example, you placed your order on 15 of the month, your monthbook will be deliverd to you every 15th of the month.



How can I subscribe to Instorya Monthbooks

You can subscibe to instorya Monthbooks placing your order at https://www.instorya.ae/product-page/instorya-monthbooks-photobook-subscription. Your subscription is subject for approval and will only start when you are approved and you have placed your first order.



When will I be charged?

Subscription is FREE. You will only be charged every placement of your order and the payment is cash on delivery.



How do I cancel my subscription?

You can send you cancellation rquest by email at uaeteam@instorya.ae. You should send your interest of cancellation before 14 days of you order due date to avoid being invoiced the following month.



What if I forgot to place a new order the next month?

Our team will notify you to place your next monthbook order within 14 days of your order due date every month. Failure to place a new order for three consecutive months without cancellation request, your subscription will automatically cancelled and you will be billed for the 3 months.



What is the specs of Instorya Monthbooks

The specification of Instorya Monthbooks are the same specification of our simple photobooks, the only difference is the maximum pages for our monthbooks is fixed at 41 pages.



How to order Instorya Monthbooks?

Upon receiving the approval of subscription, downlaod Instorya app and order through Simple Photobook. Our team wil send you an email with a promo code to use on your first order. This promo code will reflect the Monthbook rate which you can use then on your checkout.



What is the difference of Instorya Monthbooks from other Instorya products?

Simple Photobook is for single orders. Instorya Series is for min. of 3 orders with discounted price. Instorya Monthbooks is subscription order of 12 mos with more discounted price and free delivery.



Contact us

Have a question?

WhatsApp: +971 58 579 7365 or Email: uaeteam@instorya.ae

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