Privacy Policy


At Instorya FZ LLC (herein referred to as "Instorya", "we", "us", "our" and their affiliates), we recognize the sensitivity of the confidential information that you share with our service, and we are firmly committed to protecting your privacy. Your personal information belongs to you alone, and we do not make any claims to own it when you share it with us. We do not sell or rent it to anyone. We are vigilant about preventing unauthorized people from gaining access to it. This policy explains our information gathering and dissemination practices.


This Privacy Policy explains how we collect, store, process and share any personal information you provide to us when you use our service. We are strongly committed to protecting your privacy, which includes the privacy of your digital photographs.


By browsing and using our service, you fully understood and agree to the terms of this Privacy Policy.


What type of personal information we collect from you?


The personal information you provide to us is reasonably necessary for our business functions and activities.


The types of personal information we collect includes:


  • Name

  • Email address(es)

  • Billing and delivery address(es)

  • Date of birth

  • Gender

  • Phone number(s)

  • Purchase information

  • Account password and login details

  • Your interest(s)

  • Details of your interactions with our Customer Support team

  • IP Address

  • Website / browsing history, including geographical location, length of visit and number of viewed pages

  • Cookie information (please see our Cookie Policy)


When do we collect personal information from you?


When we collect your personal data, we make a record of it. However, we will only collect the information if you willingly provide it when you:


  • download

  • purchase products or vouchers through our mobile app.

  • register for an account on our mobile app.

  • subscribe to our newsletters.

  • enter our surveys, sweepstakes and/or contests.

  • engage with us on social media.


How do we use your personal information?


Depending on the type of information given, we may use your personal data in a number of ways such as:


  • verifying your identity when you login your account;

  • making our products and services available to you from ordering to delivery;

  • enhancing the content on our website based on your personal preferences;

  • improving our products and services to tailor your shopping experience;

  • ensuring our website and mobile app is presented in the most effective manner for you and your device(s);

  • providing you with marketing materials via email and push notifications;

  • showing you advertisements on social media platforms and across websites;

  • allowing easy interactions between you and our team;

  • protecting our rights or property (or those of others);

  • enabling us to comply with any legal or regulatory requirements and in the detection and prevention of theft, fraud or other crimes.


Instorya reserves the right to disclose any relevant personal data under its sole discretion, with or without a warrant or court order from any and all global law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations such as, but not limited to, (a) are in violation of Instorya’s Terms of Service; (b) have engaged, or are alleged to have engaged in any activity purporting to infringe upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged in any other illegal conduct or activity. Instorya also reserves the right to report any suspected illegal activity to such entities for investigation and prosecution.


Who do we share your personal information with?


Besides collecting your personal data from your direct dealings with us, we may also collect or share the information with our trusted third-party service providers to:


  • fulfil orders of products such as payment and delivery;

  • prevent fraud, by ensuring your financial information is safe and not being used wrongfully;

  • give you a better customer experience, by displaying relevant content and advertisements for you across websites.

  • We will not share, sell, rent, swap or authorize any third party to use your e-mail address for commercial purposes without your consent.


Security of your personal information


Instorya have engaged into a variety of industry-standard security technologies, procedures and processes and is committed to protecting the security of your Personal Information.


When sensitive information (login data, credit card number, expiration date) is provided, encryption is performed using secure socket layer (SSL) technology. We do not store any credit card information. Though Instorya undertakes the necessary steps to safeguard your Personal Information, do note that Instorya cannot fully eliminate all security risks, and is not liable for any losses that may results from unauthorized use of your credit card by any other third party.


Software license & updates


Instorya is a royalty-free and non-exclusive Software provided by Instorya that allows customers to personally create and design professional photo products.


Any updates, design and templates will also be considered as part of the Software. This Software is a non-transferable internal use license under the copyright to use, display, execute and perform for the sole purpose of creating photo products for production by Instorya.


Photo product content


Upon uploading your project, you hereby acknowledge that the Content of the photo product conforms to the rules and regulations as stated in our Terms of Service. Instorya reserve the right to refuse printing of any project that contains Content that breaches any of the agreements and privacy policies of the company.


We reserve the right to remove any information posted to Instorya for any reason. Normally, we would only do this if we believe, in our judgment, that posted information: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances; or (vii) simply isn’t appropriate for a family audience.


We will not print or publish any photo product or its contents unless authorization is given by the project design owner or author. It is your responsibility to alert Instorya if your project contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your photo product.


We are not responsible for consumer-generated mistakes, such as but not limited to, spelling and spacing errors, alignment, lines and border issues, missing or incomplete files, or missing or incomplete images, once the file has been successfully uploaded into the system. We suggest customers to thoroughly check their proofs before uploading their books. 


Order submission


Instorya has no obligation to review the Content that you have submitted and hence you hereby agree that your project has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be published.


You agree and understand that your project file is free from any computer viruses, worms or any software intended to harm, damage or alter a computer system or data before uploading it to our mobile app.



Changing your preferences


If you feel you have received an e-mail from us in error, please write to us at At any time, if you no longer wish to receive a specific form of email, follow the "Unsubscribe" instructions located near the bottom of each email.


Instorya does its best to ensure accuracy on its marketing materials sent out. Should there be any discrepancies or inaccuracies, changes will be made at our sole discretion and Instorya is not liable to honor any of the discrepancies in prices or discount promotions.




If you find that your photo product design has been copied or used in any manner that constitutes copyright infringement, please contact us immediately.


We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.


In order to ensure the security of your information, Instorya will periodically review this Privacy Policy and reserve the right at our sole discretion to update, revise or make modifications to the said policy from time to time. The date of this modification will be reflect at the top right of this page.


Changes to this Policy


We may change this Privacy Policy now and then to keep you updated on how we are processing your personal information. We encourage you to regularly check this policy to ensure you are aware of the most updated version.


Contact details and location


If you have a question regarding our Privacy Policy, or have questions that are not answered, please write to us at

Contact us

Have a question?

WhatsApp: +971 58 579 7365 or Email:


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