Privacy Policy

Updated 25 October 2021

At Instorya FZ LLC trading as Instorya or www.instorya.ae (herein referred to as "Instorya", "we", "us" and "our"), we recognize the sensitivity of the confidential information that you share with our service, and we are firmly committed to protecting your privacy.

This Privacy Policy describes the type of information we may collect from you when you visit instorya.ae or use any products or services that include an authorized link to this Privacy Policy (collectively, the “Services”), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.

We are strongly committed to protecting your privacy, which includes the privacy of your digital photographs.

​Privacy Principles

We adhere to the following principles in order to protect your privacy:

  • We do not collect any more personal information about you than is necessary;

  • We only use your personal information for the purposes we specify in this privacy policy, unless you agree otherwise;

  • We do not keep your personal information if it is no longer needed; and

  • Other than as we specify in this privacy policy, we do not share your personal information with third parties.

How We Collect and Use Personal Information

We may collect personal information about you in various manners, including: (1) directly from you when you use the Services, such as when you register for an account, access certain features or content, or order products; (2) through social networks on which you may access the Services or otherwise interact with us; (3) through our service providers, business parties, and other third parties; and (4) automatically when you use the Services.

Information We Collect

The personal information we collect about you include, without limitation:

  • Contact information, such as name, email address and contact number;

  • Demographic information such as delivery address;

  • Login information, such as username and password;

  • Payment and financial details, such as payment card number, expiration date, authentication code, and billing address.

Social Media Accounts. If you choose to import your photos using a social media account you may be asked to grant us access to certain information from your social media profile, such as your full name, photographs, and email address. Social media networks operate independently from Instorya, and we are not responsible for social media networks’ interfaces or privacy or security practices. Please refer to the privacy settings of the applicable social media platform or application to determine how you may manage the interactivity between Instorya and your social media account.

Other Information. To personalize your experience and to improve our products and Services, we may ask you to provide us with information about your personal interests, professional interests, demographics and experiences with our products or Services. Providing this additional information is optional. If you elect not to share this information with us, it will not affect your access to the Services. If you participate in community discussions and chats, we will capture that information. The amount and type of information you share voluntarily in these ways, and the decision whether to share posts, and with whom to share them, is always your choice. When you share content from any of your Groups (as defined below), we may collect the email addresses and phone numbers of the recipients of any content you have elected to share with others. We will not disclose these email addresses and phone numbers to any third parties. Please note, however, that these people will be able to forward your email and phone number containing the shared content to other parties, if they choose.

Information We Collect Automatically

In addition to the personal information you may provide to us as described above, we automatically collect certain device and statistical information to allow the Services to work better for you. This information helps us evaluate how users and members use the Service, including by conducting data analysis and internal research to understand how our website is used, auditing the Services, developing new products and services, improving the Services, identifying usage trends and determining the effectiveness of promotional campaigns.

The technologies we use to gather this information include:

IP Addresses: IP addresses define the Internet location of your device and help us better understand the geographic distribution of our members and manage the performance of our website. We use your IP address to help diagnose problems with our server, and to administer our website.

Web logs: We examine Web logs to learn how you use our website, these show the paths people take through our website and how long they spend in certain areas. We also use Web logs to detect the type of Web browser you are using so that we can optimize the performance of our website and understand the mix of browsers used by our members.

Cookies and Third-Party Analytics: Cookies are tiny files that are placed onto the hard drive of your computer when you visit our website. They let us immediately recognize you when you return to the site. This enables us, among other things, to personalize your experience with our site. You can learn more about cookies by visiting allaboutcookies.org and you can modify your cookies settings by following the instructions provided by your browser. If you set your browser to disable cookies you may not be able to fully access and use our Sites. We may also use third-party analytics tools such as Google Analytics, Google AdWords, and Facebook. Google Analytics and Google AdWords are web analytics and marketing tools that allows us to understand how you engage with the Services. You may choose to opt out of Google Analytics and still have full access to the Services. Further information about Google Analytics can be found here. You can learn more about the choices provided by advertisers for individuals to decide how their information is collected and used by visiting the Digital Advertising Alliance (youradchoices.com), the Network Advertising Initiative (https://optout.networkadvertising.org/?c=1) or the European Digital Advertising Alliance (youronlinechoices.eu).

How We Use the Information We Collect

We may use information we obtain about you to:

  • Process orders you place and complete other transactions you have requested using the Services, and provide you with products and services you request;

  • Allow you to discover and share information in family or friend groups (“Groups”);

  • Advise you of new members and new postings to your Group;

  • Inform you of new features or other offers of interest from us;

  • Allow you to invite others to join the Services;

  • Send you information or materials you request;

  • Maintain a record of your purchases and other transactions using the Services;

  • Respond to your questions and comments and provide customer support;

  • Communicate with you about our products, Services, offers, and promotions;

  • Operate, evaluate, and improve our business and the products and Services we offer;

  • Analyze and enhance our marketing communications and strategies;

  • Analyze trends and statistics regarding use of the Services and transactions conducted using the Services;

  • Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;

  • Enforce our Terms of Use and other agreements; and

  • Comply with applicable legal requirements and industry standards.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Disclosure of your personal information

We may disclose aggregated or other non-personal information about our users without restriction. We may disclose personal information about you in the following ways and to the following third parties:

  • Affiliates. To your parents, affiliates, and partners, for their use in a manner consistent with the purpose described in this Privacy Policy.

  • Agents and Service Providers. To contractors, service providers, and other third parties we use to support our business, provide the Services, and who complete transactions or perform services on our behalf or for your benefit. These third parties are only given the personal information they need to perform the services we authorize, and they can only use it for those authorized purposes. We have agreements with them to ensure that personal information that they process is properly protected.

  • Marketing. With your consent, to third parties for their own direct marketing purposes, to provide you with information about products that may be of interest to you, and for other purposes as specifically set forth in this Privacy Policy.

  • Legal Process. As required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

  • Certain Business Transfers. As part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy, or receivership. We will use reasonable efforts to direct any such transferee to use your personal information in a manner that is consistent with our privacy policy.

  • Consent. In additional ways with your consent.

We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

Data Security

The security of your personal information is important to us. www.instorya.ae adopted generally accepted industry standards in connection with our data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Services. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security that is disclosed online.

Payments

When you subscribe to any of the paid portions of the Services or when you make a purchase from our mobile application, we will collect the personal and financial information from you as stated above. We will not share this financial information with anyone outside of our company, other than the financial institutions involved in processing your payment or any third-party service providers we ask to process this information on our behalf, in order to fulfill our contractual obligations to you. We will comply in all respects with applicable consumer credit laws.

When sensitive information (login data, credit card number, expiration date) is provided, encryption is performed using secure socket layer (SSL) technology. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Though Instorya undertakes the necessary steps to safeguard your Personal Information, do note that Instorya cannot fully eliminate all security risks, and is not liable for any losses that may results from unauthorized use of your credit card by any other third party.

Please note, if you click away from the Services to visit the site of any third-party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully if you have concerns about how your personal information may be used.

Your Rights

Certain data privacy and protection laws, such such as GDPR, may afford you additional rights to your personal information. If you wish to exercise such rights, you may contact us at any time to make the following requests:

  • Request a Copy of your Personal Information. You have the right to request a copy of the categories of personal information we hold about you, the categories for the sources of personal information we hold about you, our business purpose for collecting that personal information, with whom we share it with, and what personal information that we hold about you. If you would like a copy of your personal information, please contact us at privacy@instorya,ae. We may request proof of your identity before sharing such information. If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information by contacting us using the contact information below.

  • Right to Rectification.  You have a right to have inaccurate personal data rectified or completed.

  • Cease Processing or Delete Personal Information. You may ask us to stop processing, or to delete, the personal information we hold about you. It may not be possible for us to cease processing or to delete all of the information we hold about you in certain instances, including where we are fulfilling a transaction, have a legal basis to retain the information, detect illegal or fraudulent activity, or need it to engage solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. However, please contact us to discuss how we can assist you with your request.

  • Withdraw Consent. When we process your information on the basis that you have consented to such processing, you have the right to withdraw your consent, or ask us to stop or restrict processing the personal information we have about you, at any time by contacting us using the contact information below.

  • Portability. You may also ask us to transfer your personal information to you or a third party in certain circumstances. If you would like any further information about your rights or how to exercise them, please contact us using the contact information below.

  • Complaints. If you are in the European Union, you have the right to make a complaint at any time to the relevant data protection authority in your country.

  • Unsubscribe. If you receive marketing emails from us, you can unsubscribe to our emails by clicking “unsubscribe” within each email. You may not opt-out of service-related communications, which are not promotional in nature.

To exercise the above rights, please submit a verifiable consumer request to us by either:

  • Emailing us at privacy@instorya.ae.

  • Submitting the form available at the bottom of this page.

​Children Under the Age of 18

Instorya are not directed to, and we do not knowingly collect or solicit personal information from, minors under the age of 18. Minors are not permitted to use the site or services, and Instorya requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, Instorya does not knowingly distribute personal information regarding minors under the age of 18. . If you believe we might have any information from or about a child under the age of 18, please contact us.

Where We Store Your Personal Information

Instorya is located in the UAE and its Services are hosted in the United Kingdom. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including in the United Kingdom. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.

 

Other Websites

Instorya is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

 

​Response Timing and Format

We aim to respond to a verifiable consumer request within 30 days of its receipt. If we require more time (for a maximum total of 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless the request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Alternatively, we may decline to respond to the request and notify you of our reason for doing so.​

Changing your preferences

If you feel you have received an e-mail from us in error, please write to us at privacy@instorya.ae. At any time, if you no longer wish to receive a specific form of email, follow the "Unsubscribe" instructions located near the bottom of each email.

Instorya does its best to ensure accuracy on its marketing materials sent out. Should there be any discrepancies or inaccuracies, changes will be made at our sole discretion and Instorya is not liable to honor any of the discrepancies in prices or discount promotions.

Copyright

If you find that your photo product design has been copied or used in any manner that constitutes copyright infringement, please contact us immediately. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.

In order to ensure the security of your information, Instorya will periodically review this Privacy Policy and reserve the right at our sole discretion to update, revise or make modifications to the said policy from time to time. The date of this modification will be reflect at the top right of this page.

Changes to this Policy

 

We may change this Privacy Policy now and then to keep you updated on how we are processing your personal information. We encourage you to regularly check this policy to ensure you are aware of the most updated version.

 

Contact details and location

 

If you have a question regarding our Privacy Policy, or have questions that are not answered, please write to us at privacy@instorya.ae or submit the form below.

Privacy request

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