Terms of Service

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions set forth, hence forming a legal binding agreement between Instorya FZ LLC, (herein referred to as "Instorya", "we", "us", "our", the "Company" and their affiliates) and yourself pursuant to which you agree to comply with the Terms of Service, and use this site and mobile app only in a manner consistent with Terms of Service. Should you not agree with any part of this Terms of Service, you are advised not to access this mobile app. 

There is no requirement to create an account with us prior to using our service. To experience our products, you will need to download our free Instorya mobile app (herein referred to as “Software”) and follow simple instructions for the related products.

The Company maintains the www.instorya.ae Website ("Site") and the Software.



By visiting the Site and downloading the Software, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Instorya through the site or the Software or for inclusion on the site or the Software will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the Site who are Minor /under the age of 18 shall not register as a User of the Site and shall not transact on or use the website.

Software License, Copyright & Ownership of Content

All Software material, information and content furnished by Instorya are protected by copyright and other applicable and relevant laws. You agree that you will not reproduce, modify, decompile, disassemble or derive the source code for the Software, publish any performance or benchmark test or analyses relating to the Software of the use thereof. You will have rights to use this Software under the condition that you do not change the materials or remove any copyright or other proprietary rights notices in the materials. You may not distribute or copy such material without the written permission of the copyright owner. By downloading the Software, you hereby understand and accept that while Instorya take serious measures to prevent security issues, we do not guarantee the Software is free from viruses, errors or any contaminating or destructive codes, such as worms or Trojan horses. 

This site or Software may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Instorya’s prior written consent to make commercial offers of any kind on the site or the Software, whether by advertising, solicitations, links, or any other form of communication. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the site or the Software and barring such violators from use of the site or the Software.

Site Operation

United Arab Emirates ("UAE") is our country of domicile. Instorya this site and Software from the UAE. We make no representation that this site and Software is appropriate for use in other locations. If you use this Site and Software from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this site in violation of any applicable laws or regulations, including, but not limited to any UAE export laws and regulations.

Third Party Links

We may provide links to third party sites that may interest you. We do not have control over the content or availability of these said sites and are not responsible for any content in the said third party sites. It is your responsibility to read and understand each site’s privacy and other policies and terms and conditions of their service. if you have any questions or concerns regarding these third party sites, please contact the respective site’s webmaster or site administrator.

About Your Account

If you use this site or the Software, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The site and the Software shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


About your Content


You may design your photo book through the Software, using JPG or PNG file format that meets our specifications and necessary requirements. Context of design includes without limitation, photographic images and texts, files, works of authorship, illustration and drawings as part of your use of the Service.

Under these Terms of Service, you warrant that you will not use any of the services for any fraudulent or illegal purpose, and you may NOT place any of the following material using the Service:

a) Any material that could infringe on the rights of publicity, privacy or copyrights without the approval and consent of the owner of these rights;

b) Any material that could infringe any materials that is unlawful, obscene, pornographic, indecent, defamatory, offensive, abusive, threatening, or otherwise inappropriate and harmful to children in any way, or could give rise to any civil or criminal liability under applicable law;

c) Any material that contains viruses, worms, corrupt files, Trojan horse or other sort of corrupted codes.

d) Any material that is offensive or promote racism, bigotry or hatred against any group or individual


While Instorya does not and cannot review all submissions, and is not responsible for their content, Instorya reserves the right to move, refuse to print and delete submissions that, in its sole discretion, is believed to be as described in paragraphs (a) through (d) above, or otherwise unacceptable. You acknowledge and agree that any submission may be published, copied, customized or removed for the purposes of delivering the Services. In addition, you undertake that you will be liable for any action taken against Instorya in relation to such activities and will fully indemnify Instorya against all actions, claims, demands or costs which may arise as a result.

We do not store your order information such as delivery, payment and billing data, and storage for uploaded files are optional. We recommend that before submitting files to us, you retain a copy for yourself to use for future re-ordering, or in the unlikely event of your digital images being corrupted or lost. You should always retain your own copies of all files uploaded or otherwise supplied to us. Instorya has no ownership in any of your book content.

Order Policy

Receipt of an electronic order or other form of order confirmation by no means signify Instorya acceptance of your order, nor does it constitute confirmation of our offer to sell. Instorya reserves the exclusive right at any time after receipt of your order, to accept or decline your order for any reason. Instorya also reserves the right at any time after receipt of your order and without prior notice to you, to supply less than the quantity you order for any time. Your order is deemed accepted by Instorya upon our delivery of products that you have ordered. We may require additional verifications or information before accepting any order.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.


Fee and Payment Terms

The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

There is no charge for browsing or accessing the site or the mobile app. Prices, products and services offered are subject to change without prior notice from time to time at our discretion upon posting by Instorya on its mobile app(s). Please refer to our Product price list for complete listings.

We accept payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed
by an authorized officer of Instorya. All refunds will be made onto the original mode of payment. 

You hereby agree to pay all fees and charges incurred in connection with your orders which include without limitation taxes, duty imports, value-added taxes and customs clearance, if any. Payment terms will be via online credit/debit card transactions via online payment gateway, our official merchant of payments, or unless otherwise stated or cash on delivery. We reserve the right to refer to your credit card provider. Instorya will not be held liable for any losses you may suffer as a result of unauthorized use of your credit card by any other party. An electronic sales order confirmation will be sent to your email address once your order has been captured into our system. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Failure to submit a valid payment may result in refusal to process the requested service(s). In the case that an order with a paid deposit is processed, we will hold the order for 60 days, or unless otherwise stated. During this period and until the balance amount is paid in full, Instorya may send a notice to the customer's email address to inform of their balance due. If the balance due is not paid within the said period, Instorya may exercise its right to charge a handling fee and discard any unpaid property. Prices and specifications are subject to change without notice in any circumstances other than where an order has been accepted by us.

In cases of disputes, you must alert us by writing to our Support Team within 7 days after receiving your credit card statement, if you dispute any of our charges on that statement. If Instorya does not receive payment from your credit card issuer, you are obliged to pay all amounts due upon demand by Instorya.

Delivery of Products

All products or prints will be delivered to the delivery address supplied by you during the order process. Time for delivery is an estimate only and it is not a condition of this agreement. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Orders may be refused if we believe that there is any infringement to this Terms of Service, and entirely at the discretion of Instorya.

Delivery Policy

Once your order is accepted, it will take maximum of 5-7 working days for the photo books reach at your doorstep across the UAE. The delivery fee is 30 AED to any emirate and free delivery for orders above AED 250. At


Instorya, we ensure that you recieve your photo books on time. We use a competent third party courier company to fulfill your order.

For the multiple orders that are confirmed at the same date, we will try our best to deliver within 5-7 working days. If the multiple orders are confirmed on different dates, the delivery will be within 5-7 working days of each of the respective confirmed date.


Multiple orders may result in multiple postings to the cardholder’s monthly statement. Should you have any issues on the delivery, you can request disputes or chargeback within 36 months. Please keep a proof of delivery receipt signed and/ or received by you.

Force Majeure

A party will not be liable for non-performance or delay in performance caused by any extraordinary event or circumstance beyond the control of such party including, without limitation, wars, strikes, riots, hostilities, revolutions, national emergency, explosion, civil commotion, embargo, fire, flood, earthquake, volcanic eruption, and force of nature or any “acts of God”.

Office Foreign Assets Control (OFAC) Sanctioned Countries


Instorya will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.


Satisfaction Guarantee & Product Warranty

Instorya is proud of the outstanding quality and craftsmanship of our products, and provides 100% Satisfaction Guarantee* against any manufacturing defects. Refunds and cancellation of order is generally not provided except for cases of process or product malfunction (i.e. workmanship defect, book arrives damaged, product do not match ordered items) Instorya reserves the right at any time to substitute/ change brand as well as material used in production of your book without prior notice. In cases of material shortage, we will substitute by using the next best alternative material of the closest quality and specification.

As the photobooks are assembled by hand, the end result may differ from our mobile app images. Instorya also reserves the right to change or alter any production methods without prior notice. These may or may not result in a slight difference in the final outlook or slight color shifts, while maintaining the same quality and standards.

IMPORTANT: We do NOT accept any amendments or changes to be made to the file ONCE the file is already uploaded or confirmed by you. Therefore, it is solely the responsibility of the customer to check thoroughly before ordering their project(s).

Instorya is not responsible for customer-generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, uploaded incorrect photos, order quantity or other ordering errors. Please be sure to preview your books carefully before placing your order. Images and text will be printed as they appear in the Preview. We do not proofread for, or correct, any such customer generated mistakes.

To file a complaint, kindly contact our customer service by writing to us together with picture of problem/areas of dissatisfaction. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.

All complaints on defective product(s) must be submitted within 30 days upon receiving your product(s). Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Order Cancellation

You can cancel your order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Acceptance of Agreement

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. Instorya reserves the right, at our sole discretion, to update or make modifications to this Terms of Service from time to time without prior notice. The date of modification will be reflected at the top of this page. If you have a question regarding our Terms of Service, please contact us through our Support page.

Copyright Information

Copyright © 2021. All Rights Reserved. The logos and trademarks displayed on the Instorya mobile app and/or products are the sole property of Instorya. Usage of these marks is strictly prohibited. Instorya and/ Instorya also reserves the right to print their logo on a limited number of products.


Instorya FZ LLC is not liable to you for any loss you suffer in connection with your access or use of the mobile app, any linked websites or any software available at the mobile app. To the fullest extent permitted by applicable law, INSTORYA FZ LLC DISCLAIM ALL IMPLIED OR EXPRESSED WARRANTIES OR CONDITIONS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, INCLUDING ANY IMPLIED WARRANTY OF TITLE, regardless of whether we know or had reason to know of your particular needs. No employee, agent, dealer or distributor of ours is authorized to modify or make any addition to this limited warranty.


As our customer, you agree to fully indemnify and hold harmless Instorya FZ LLC, and all our Staffs and Agents from and against all damages, losses, expenses and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Service, or any circumstances related to your negligence or wrongful conduct when using this Service.

Applicable Law


The Laws of the UAE shall govern the use of the Site and the Terms of Use, withoutregards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.